Remobax Privacy Policy ​

Remobax is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information, as well as your choices regarding your information.

Information We Collect ​

• Device Information: We collect device information such as device model, operating system version, and unique device identifier (Android ID) to identify different clients and perform security risk assessments.
• Third-Party Account Information: Remobax supports Google Sign-in. We record the sub from the ID Token returned by Google Sign-in to identify users, associate devices, and obtain billing information.
• App Environment Information: We collect IP address, application version, device model, operating system version, browser information, operation time, time zone, language, network operator, etc., to optimize service configuration and perform security risk assessments.
• Usage Statistics: We use Analytics and Crashlytics to collect anonymous usage data, such as operation steps, frequency, duration, and crash information, to improve product functionality and quality.
• Screen Display Content: With your explicit consent, your screen data may be sent to authorized visitors. Data transmission is encrypted, and we do not view or store your screen data.
• Payment Information: When using third-party payment platforms, you may provide account and credential information to the platform. We retain your payment billing information to update your account billing information.

How We Use Your Information ​

We use the information we collect to:

• Provide and improve Remobax's features and services. -Optimize service configuration, such as network connection methods, video resolution, and quality.
• Perform security risk assessments and protect your account security.
• Analyze user behavior to improve product functionality and quality.
• Send notifications and updates.

How We Share Your Information ​

We may share your information with the following third parties:

Service Providers: We share information with hosting providers (e.g., Amazon Web Services, Google Cloud, Oracle Cloud), analytics providers (e.g., Analytics, Crashlytics), and payment processors (e.g., Stripe) to help us provide and improve our services. Legal Requirements: We may process and share your information if required by law. Protect Our Rights: We may share your information when we believe it is necessary to comply with the law, protect our interests or property, prevent fraud or other illegal activity, assist law enforcement, or prevent imminent harm.

How We Protect Your Information ​

We take various security measures to protect your information, including:

• Using encryption technology to protect data transmission and storage.
• Limiting access to information.
• Conducting regular security audits.
• Establishing dedicated management systems and processes to ensure information security.

Children's Privacy ​

Except for the sub in the ID Token returned by Google Sign-in, Remobax does not collect personal information from users, including children. We recommend that parents or guardians guide minors to understand the security risks associated with remote assistance and remote control services.

Contact Us ​

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

This Privacy Policy may be updated from time to time. We will post the updated version on our website and app.